A conversation of Patrick Chun, co-founder of IITTI with soft skills expert, Carolina Tan, AICI CIP and Licensed IITTI Master Instructor, about how you should deal with people insulting you in front of your friends or in public.This is part of the IITTI Reading Program & Activities where you can earn one (1) World Civility Index point as part of your soft skills training which you can show to your employers as proof.Just log into: www.IITTI.org/Read and then scan the QR code below (in the comment section).